Refund Policy
1
Refund Eligibility
- The provider does not attend the scheduled appointment without prior notice.
- The provider cancels the appointment with a minimum of 24 hours’ notice.
- The service delivered differs substantially from what was agreed upon at the time of booking.
- There is documented evidence of unprofessional or unethical conduct by the provider.
2
Request for Refund
- Log in to your IAMBP account and go to the Escrow Dashboard.
- Locate the relevant transaction and click “Request Refund.”
- Provide a clear and detailed explanation for your refund request by filling out the form.
- Upload any relevant documentation to support your claim—this may include communication records, screenshots, photos, or other applicable materials.
- Once completed, submit the refund request form. Your submission will be reviewed promptly.
3
Review
- Once a refund request is received , IAMBP will begin a thorough review to verify the provided details and supporting documentation.
- If necessary, IAMBP will reach out to both the provider and the customer to gather any additional information required for the investigation.
- IAMBP strives to resolve refund requests promptly, typically within a few moments of receiving all necessary information.
4
Outcome of Resolution
- If the refund is approved, the escrowed funds will be released and returned to the customer's account. A confirmation email will be sent to notify the customer of the completed refund.
IABMP is a professional association in the United States dedicated to supporting massage and bodywork practitioners, students, therapists, and educators.
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